Store Policies




We request (but do not require) that customers wear a face mask while in the shop.


Payment Methods


We use Square to process credit cards and our terminal can accept Visa, Masterard, American Express, Discover, and contactless payment methods like Apple Pay.


Gift Cards


Have a paper gift card that you'd like to use on our website? Upon checkout, ignore the Gift Card field and simply select “other” as payment and put your gift card number in the comments section. For purchases above your gift card amount, we'll email a simple invoice for the difference.


Have a digital gift card that you purchased through our website and want to use it in person? Just have your confirmation email/gift card code available when you're ready to check out.




We will do everything in our power to make sure you are satisfied. All returns accepted for refund or exchange.




We want your gently used books!  Our walk in buyback hours are Tuesdays from 1p to 6p. During this window, you can bring in up to 3 boxes/bags of books for us to look through. Otherwise, feel free to drop off up to 3 boxes/bags of books anytime we're open and we'll turn them around in 48 hours.


We're selective in what we take in, but if you like to buy books at Letters we'll most likely be interested in what you have (if it's in good condition and fits our current needs). We specialize in gently used paperback books. Fiction is our largest section (especially contemporary and literary fiction), but we look for popular and intriguing books in all genres (history, science, religion, philosophy, biography, etc.).


We don’t buy advance reader copies (ARCs), textbooks, Bibles, dictionaries, mass market paperbacks, Reader’s Digest condensed books, magazines, or former library books. We don’t typically buy hardcover books that are more than 2 years old--they take up more shelf space and cheaper paperback editions are likely available at that point. Exceptions to this rule include cookbooks, North Carolina nonfiction, art books, and other hardcover books with a smaller than average trim size.


We offer up to 33% of our projected sale price in store credit.


Other buyback policies to keep in mind:


  • No loose books, 3 box/bag limit
  • No boxes/bags that you want back
  • Must provide name and email
  • Due to space limitations, we'll automatically apply store credit and are only able to return unsuitable books
  • Books that we don't buy must be retrieved with 7 days of our notification email or they will be sold, donated, or recycled
  • Store credit can only be used to purchase other books


Please email [email protected] or call 919-973-2573 if you have any questions.